FAQ

Can I choose granite from a small sample?

Samples of granite are not accurate representations of the entire slab due to variations in color. At Art of Granite, you pick your own slab from our own granite slab yard or from one of our many suppliers.

Is all the work done on premises?

Yes. We take pride in what we do and therefore we do all the work ourselves – from template, to fabrication, to installation. We do not use subcontractors.

What kind of edges do you offer?

Standard Edges: ¼ Round, ¼ Bevel, Eased & Polished, Waterfall

Premium Edges: Ogee, Cove Ogee, Triple Pencil, Demi Bullnose, Full Bullnose, Chisled and more. Visit our show room for more options.

What is the thickness of the granite?

1 ¼” (3cm) or ¾” (2cm)

What is the turnaround time for countertops?

Between 3 and 5 days from template to installation depending on whether you need to lay out the template on the actual slab

What does laying out the template entail?

On granite colors that have a lot of motion, we invite you to come in and lay out the wood template on the actual slab. That way you can have certain portions of the slabs in certain areas of the countertops. The process takes between 10 and 20 minutes depending on the size of the kitchen.

How do I clean granite?

The safest way to clean granite is with a damp cloth and soap. You may also use any cleaning products that do NOT contain ammonia.

How do I seal the granite?

The granite comes already sealed. The installers will seal your countertops. However, we can also return 1-2 years later and re-seal with no additional charge

• have it sealed with the lifetime warranty sealant
• seal it yourself every 6 to 12 months

Can granite crack?

Granite does not crack with ordinary use. However, do not stand or sit on the granite near the sink area, cooktop cutouts or unsupported overhangs as too much weight applied to the stone may cause it to crack.

Can granite scratch?

Granite is one of the hardest stones. It is extrememly difficult to scratch granite.
Can granite chip?

Granite will not chip under normal use, although a heavy object hitting an edge could cause a small chip. If that happens, the chip can be filled.

Frequently asked questions

How long does this process take from start to finish?

Due to the variations in the rooms we work, all jobs are unique. One of the biggest impacts on the work schedule is the availability of your chosen material. Once your material is available, we can estimate the number of working days to complete your project.

Average size jobs take about one to two weeks to go through templating, fabrication and installation.

Projects including custom edges and projects requiring more than 100 square feet of fabrication tend to take longer.

Typically, the average kitchen takes one day to install.

Why is there such a variation in the prices of natural stone?

There are many factors affecting the price of stone; mainly availability, supply and freight.

Some stones are readily accessible, while others may exist in remote locations where transportation is difficult.

What is the difference between 2cm and 3cm countertops?

These dimensions refer to the thickness of the stone.

- 2cm countertops are 3/4″ thick and are typically laminated to form a 1-1/2″ edge. 2cm countertops must be installed over a sub-top support.

- 3cm countertops are 1-1/4 inches thick. Typically they don’t have a laminated edge.

3cm counters don’t require a sub-top support unless you choose a laminated edge (6cm laminated edge)

Does all stone actually come from Italy?

Not at all. In the past, natural stone was processed in Italy.

Upon completion, the stone slabs were labeled, “Made in Italy.”

Because of that label, consumers were fooled into believing that natural stone originates in Italy.

Natural stone is found worldwide. Currently, Brazil is the leading exporter of granite.

Why should we approve our natural stone slabs before you fabricate them?

You make an important investment in your natural stone countertops.

We want you to be completely satisfied with your choice of material before we fabricate and install your new countertops.

Just like wood, natural stone is created by nature. Natural stone comes out of the ground.

Just as wood has natural grains and knots, each slab of natural stone has unique variations in color, shading, and texture, in addition to natural pits, dry veins, and fissures.

Due to the nature of stone fabrication, we cannot guarantee that a specific slab, or part of a slab, from your selected material will be used or avoided in a particular area of your installation.

The dimensions of natural stone slabs vary. The layout of your countertop area will determine the number and placement of seams.

All seams will be visible to the eye and to the touch. Some granite colors hide this seams better than others.

Do you handle tearing out my old countertops, or do I need another contractor to do this?

Options for tear-out of your existing countertops and sinks can be discussed.

Art of Granite can provide removal and disposal of existing tops and materials for a fee that will be discussed prior to granite tops installation.

Do I need to hire a plumber to disconnect my sink?

We’ll take care of simple work regarding disconnecting your sink. We also have plumbing packages available.

We work hand-in-hand with licensed/insured plumbers so that once your countertops are installed, you get full function of your kitchen/bathroom ASAP.

Can I re-use my existing sink?

Yes you can, but we strongly recommend that you don’t.

The countertop installation process provides the perfect opportunity to update/replace your existing plumbing fixtures.

In addition, once the countertops are in place, it will be extremely hard to replace it later.

How do I maintain my granite countertops?

Natural stone countertops are so popular in commercial and residential installations because they are durable and easy to maintain. The stone you install today will stay beautiful and functional for generations with very little maintenance.

You SHOULD: seal your countertops annually, clean your countertops with ammonia-free Windex and dry them with a Terrycloth towel or paper towel, buff them with “000″ steel wool to remove difficult grime, and do only light cutting on the granite surface.

You SHOULD NOT: use harsh or abrasive detergents, leave acidic liquids on the surface for extended periods of time, or leave wet rags or sponges laying directly on the surface for extended periods of time.

Please contact us with any other care and maintenance questions.

Do I need to use a cutting board on my granite countertop?

Although your countertops will not be hurt, we don’t advise that you do any cutting on your granite surface.

Granite is much harder than metal, which results in the quick dulling of your kitchen knives.

Granite is an igneous rock which makes it impervious to damage from common household kitchen acids like vinegar, soft drinks, and citrus drinks. Granite also stands up to heat very well. Placing a hot pot directly from the stovetop onto your granite counter will not hurt it.

What is natural rock?

MARBLE

– is a carbonatic rock of metamorphic origin and some ophiolitic rocks [serpentinites and ophicalcites], formed by the alteration of limestone or dolomite, often streaked.

- Best uses: entry walls, floors, fireplaces, vanities, shower walls, tub decks, furniture, sculptures and courtyards. Not recommended for kitchen counters because it can be stained by fruit juices and alcohol products.

- Marble is an excellent choice as pastry boards because of its cold surface.

- Color ranges in whites, pinks, blues, and greens.

GRANITE

– is dense making it durable to weather and water resistant.

- Great for outdoors as well as indoors use.

- It is a coarse-grained, hard igneous rock consisting chiefly of quartz and feldspar accompanied by one or more dark minerals.

- Generally ranging in color from white to black, pink or red, light or dark gray. The texture is typically homogeneous but may be gneissic or porphyritic. Best uses: kitchens, counter tops, wet bars, entry walls, floors, fireplaces, vanities, shower walls, tub decks, furniture and sculptures.

TRAVERTINE

– is a chemical limestone that can resemble marble when polished. It is a carbonatic rock of sedimentary origin formed by chemical precipitation in a sub-aerial environment, highly porous calcite.

- Best uses: entry walls,floors, fireplaces, vanities, shower walls, tub decks, mosaics, furniture and sculptures.

- Not recommended for kitchen counters because it can be stained by fruit juices and alcohol products. Color typically ranges in beige and brown.

- Requires special care; some cleaning products are destructive to travertine surfaces.”

SOAPSTONE

- is made up of mineral deposits created by nature and quarried from the earth.

- The main mineral components in soapstone include talc, chlorite, dolomite and magnesite, giving a warm, soft feeling to the touch.

- Soapstone has a unique soft color with light flowing veins. When cut, it oxidizes from light grey to dark charcoal in color.

- A protective coat of mineral oil makes its color even more dramatic.

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